Saturday, May 5, 2007

IS ANYONE, ANYWHERE IN CHARGE?

Yes, I finally did get through to someone in charge yesterday...but not without a fight. I called their office at 8:03 . "This is Beverly, may I help you?" "I'd like to speak to your Office Manager, please." "Can I help you?" "No, thank-you, I'd like to talk to your O.M." "She is busy right now, I'll have to take a message." "No, I'll wait to speak to her, please." Cue music...1, 2, 3, 4, minutes. "Hello, may I help you?" Yes, I would like to speak with the O.M." "She's not in today." "Well, I've been on hold for her for 5 minutes." "Oh, well, let me check." Cue Music...1,2, minutes. "No,mam, she's not here." "O.K. then let me speak with Beverly."
"This is Beverly, may I help you?" "Hi, Beverly, this is Mrs.-----again. Remember, when you put me on hold for 5 minutes waiting for your O.M....now I'm told she is not there. What's up, Bev?" " Well, actually, we don't even have an O.M." "Oh, well, who was I holding for?" "I was just looking for someone who could help you." "Did you find someone?" "No, I'm still looking." I PROMISE I AM NOT MAKING THIS UP!!!!! "Beverly, is there anyone in charge, there?" "Well, I guess it would just be the doctors, but none of them are here now." "Just let me speak to someone who is in a position of authority,PLEASE". "Hold, please." Cue music...1,2,3,4,"This is Kara, may I help you?" Kara, are YOU the office manager?" "No, but I am the scheduling supervisor." "Well, let me tell you a story...."
She was extremely nice and helpful. She took all the info down, and said she would check on it and call back within 10 minutes...she called in 5. She found out that the holdup is in B'ham, because they did not have enough info from the office here. She faxed it to them yesterday and since they closed at noon on Friday...we should hear on Monday. She gave me her personal number, so I wouldn't have to deal with the clowns in the office. So...we're still waiting. I bet those girls were mad in that office, but I don't care. Mistakes I can forgive, but just inefficency and a lack of attention to important matters is inexcusable when you are dealing with someone's health.

6 comments:

Lynne said...

I'm glad you were finally able to speak to someone who could help you. There is no excuse at all for inefficiency. And I can't believe there was no office manager. Be sure that you let the doctors know about their staff. I've always believed that, no matter how good a doctor might be, the front office staff can make or break a practice.

Musicaljean said...

That is unbelievable!! But again, I'm sorry, you just have me laughing. I just love your humor!!

justabeachkat said...

Your story is funny, but the situation isn't. I would be furious and my panties would be in such a tigh rope I could use them to strangle someone in that office. Hopefully, you'll hear something on Monday.

Dianne said...

I am ALL OVER that one sister! I agree 100% and then some! I'm like you, I can forgive mistakes, but I just can't tolerate ding-dongs! :-)

Keep us posted!

RealEstateGirl said...

At least you're getting somewhere! Keep us posted!

Rhoda said...

Oh, Tonja, I hate inefficiency too...drives me bonkers! Hang in there.

Rhoda
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